Privacy Policy

Who is responsible

Matthew Bilella, trading as Bilella Works in the United Kingdom, is responsible for personal information described in this policy. This is the data controller for support messages and information processed through this website. Contact bilellaworks@gmail.com.

What this policy covers

This policy covers PaddleCounter version 1.0, its support service and this privacy page.

Data collected from the app

None. PaddleCounter does not require an account and does not send microphone audio, calibration profiles, rally history, diagnostics or identifiers to Bilella Works or a Bilella Works server.

Information stored on your device

The app stores numerical sound features from calibration, your preferences, and session and rally records locally. Rally records include hit counts, timing and detection confidence. These sound features are not audio recordings. Recent detection diagnostics are held in memory for inspection. Bilella Works cannot see or retrieve this information.

Microphone permission and audio

PaddleCounter asks for microphone permission to calibrate and detect paddle hits. It analyses live audio on your device while listening. It does not save raw microphone recordings or upload audio, and it does not transcribe conversations. You can revoke microphone access in iOS Settings; sound detection will then be unavailable.

Exports and backups

The current app has no built-in history export or cloud-sync service. Local app data may be included in device backups according to your Apple settings. Apple handles these backups under its own terms; Bilella Works cannot access them.

Deleting information from the app

Resetting calibration removes the saved sound profile and clears recent detection diagnostics. It does not delete rally history. To remove all local app data, delete the app from your iPhone. Offloading the app keeps its documents and data. Restoring a device backup may restore previously saved information. There is no Bilella Works account or server copy to delete.

Advertising, analytics and tracking

The current build contains no advertising, tracking technology, crash-reporting SDK or third-party analytics SDK. It does not sell or share app-user data.

If you contact support

Support is optional. If you email support, Bilella Works receives your email address, any name shown by your email service, your message and any device, operating-system or app details you choose to include. The app does not automatically attach audio, calibration data or rally history. Please do not send recordings of other people without their permission.

We use this information to answer your request, investigate faults, protect the app and its users, and meet legal obligations. If you do not provide an email address and enough information about the issue, we may not be able to reply or investigate it.

Our lawful bases

We use legitimate interests to answer support requests, fix faults and protect the security of the app and service. Those interests are providing effective support and maintaining a safe, reliable product. We use legal obligation where information must be kept or disclosed to comply with the law. We do not use support information for advertising or marketing.

How long support information is kept

Normal support correspondence is deleted from the support mailbox within 12 months after the last contact. We may keep relevant information for longer while a security incident, complaint, legal claim or legal obligation remains active. It is deleted when that reason ends. Provider backups may take a short additional period to expire under the provider's retention process.

Service providers and disclosures

The app itself does not share app data with any third party. Optional support email is handled using Gmail by Google. This website is delivered using Cloudflare or OpenAI Sites, depending on the website address. Google, Cloudflare and OpenAI may process limited personal information needed to provide those services under their own privacy terms and security measures.

We may disclose information to professional advisers or public authorities only when reasonably necessary to establish or defend legal rights, prevent harm, or comply with the law. We do not sell personal information or share it for advertising.

Read the Google Privacy Policy and Cloudflare Privacy Policy and OpenAI Privacy Policy.

This website

Bilella Works does not use visitor accounts, advertising, marketing pixels or visitor analytics on this website. Our hosting providers receive technical request information such as your IP address, requested page, browser headers and time of request to deliver and protect the site. The main bilellaworks.com website uses Cloudflare. A chatgpt.site copy is hosted by OpenAI Sites. Website information is not combined with your local app data.

The lawful basis for this processing is legitimate interests in operating a secure and reliable website. Hosting providers handle their network and security records under their own terms and privacy policies.

International processing

Google, Cloudflare and OpenAI operate internationally, so support or website information may be processed outside the United Kingdom. Where UK law treats a transfer as restricted, we use an applicable UK adequacy regulation or another safeguard permitted by UK data protection law.

Your privacy rights

Depending on the circumstances, you may ask for access to personal information, correction, deletion, restriction, portability, or object to processing based on legitimate interests. Email bilellaworks@gmail.com to make a request. We may ask for enough information to verify your identity. These rights apply to support or website information held by Bilella Works. Bilella Works cannot access calibration and rally history stored only on your device.

You can also complain to the UK Information Commissioner's Office. Visit the ICO complaint page for current contact options.

Automated decisions

Bilella Works does not use personal information for automated decisions or profiling that produce legal or similarly significant effects.

Apple services

Apple separately governs information it processes for the App Store, operating-system services, microphone permissions and device backups. Read Apple's Privacy Policy for details.

Changes to this policy

If an app update or support service changes how information is handled, this policy will be updated before that change is released. The effective date at the top shows when this policy was last changed.

Contact

Privacy questions and rights requests: bilellaworks@gmail.com.

Data controller: Matthew Bilella, trading as Bilella Works, United Kingdom.